Privacy Policy – PaxAlpha Limited

Effective Date: 29 September 2026

PaxAlpha Limited (“Pax Alpha”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how PaxAlpha Limited collects, uses, processes, stores, protects, and, where necessary, shares personal information when you visit our website, use our software solutions, engage our IT or cybersecurity services, register for our training programmes, communicate with us, or otherwise interact with us.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. About PaxAlpha Limited

PaxAlpha Limited is a software solutions and information technology company providing services including software development, cybersecurity solutions, cybersecurity training, data and technology services, and other IT-related solutions.

Because our services may involve processing information on behalf of our clients, the specific information we collect and how it is processed may vary depending on the service or software solution being used.

2. Information We Collect

Depending on your interaction with Pax Alpha, we may collect the following categories of information:

Personal Information

This may include:

Full name
Email address
Telephone number
Residential or business address
Company or organisation name
Job title or professional information
Account or registration information
Training and course registration information
Information provided through enquiries, applications, or forms
Payment and billing information
Information contained in communications with us

Technical Information

When you access our website or software platforms, we may collect certain technical information, including:

IP address
Browser type and version
Device type
Operating system
Website or platform usage information
Login information
Access dates and times
Referring and exit pages
System and diagnostic information

Information Provided by Clients

Where PaxAlpha provides software development, cybersecurity, data, cloud, or other technology services to an organisation, we may process information provided by that organisation or its authorised users.

In such circumstances, Pax Alpha may process the information on behalf of the client in accordance with the client’s instructions and applicable agreements.

3. How We Collect Information

We may collect information:

Directly from you when you submit information to us
When you register for a service or training programme
When you contact us
When you request information about our services
When you use our website or software platforms
Through cookies and similar technologies
From organisations that engage our services
From authorised third-party service providers
Through other lawful business interactions

4. How We Use Personal Information

We may use personal information for legitimate business and service-related purposes, including to:

Provide and administer our software solutions
Develop, operate, maintain, and improve our technology products
Provide cybersecurity and IT services
Deliver cybersecurity and other training programmes
Process registrations, applications, and enquiries
Create and manage user accounts
Process payments and billing
Provide customer and technical support
Communicate with customers, trainees, prospects, and business partners
Monitor and improve website and platform performance
Detect, prevent, and investigate fraud, abuse, security incidents, and unauthorised access
Conduct system monitoring and security testing where authorised
Comply with legal, regulatory, contractual, and professional obligations
Protect the rights, property, systems, and users of Pax Alpha
Send relevant information about our services where permitted by law

5. Data Processing and Our Role

Depending on the service being provided, Pax Alpha may act as a data controller, data processor, or in another legally recognised capacity.

Where PaxAlpha processes personal information on behalf of a client, we will generally process such information according to the client’s documented instructions and the applicable service agreement.

We do not ordinarily use client-provided information for purposes unrelated to the services we have been engaged to provide.

Clients remain responsible for ensuring that information they provide to Pax Alpha has been collected and supplied lawfully and that appropriate notices and permissions have been provided to individuals where required.

6. Cybersecurity and Data Protection

As a company involved in cybersecurity and technology solutions, PaxAlpha recognises the importance of protecting information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Depending on the nature of the service, we may implement appropriate technical and organisational security measures such as:

Access controls and user authentication
Role-based access where appropriate
Encryption or other appropriate security controls
Secure software development practices
System monitoring and logging
Vulnerability management
Security testing
Backup and recovery measures
Network and infrastructure security controls
Incident detection and response procedures
Employee confidentiality and security awareness measures
Appropriate controls over third-party service providers

The specific security measures applied may vary depending on the nature, scope, sensitivity, and risk associated with the information and services involved.

No method of transmitting or storing information electronically can be guaranteed to be completely secure. Consequently, while we take reasonable measures to protect information, we cannot guarantee absolute security.

7. Cybersecurity Testing and Client Systems

Where PaxAlpha is engaged to perform cybersecurity assessments, penetration testing, vulnerability assessments, security audits, monitoring, or related activities, such activities will be conducted within the scope and authorisation agreed with the relevant client.

Information discovered during authorised security assessments will be treated as confidential and handled in accordance with applicable contractual, legal, and professional obligations.

PaxAlpha does not intentionally access, test, modify, or interfere with systems without appropriate authorisation.

8. Cookies and Similar Technologies

Our website and software platforms may use cookies and similar technologies to:

Enable essential website functionality
Maintain sessions and preferences
Understand how users interact with our website
Improve website performance
Analyse usage trends
Support security and fraud prevention

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Sharing of Personal Information

PaxAlpha does not sell or rent personal information.

We may disclose or share information where reasonably necessary with:

Technology and hosting providers
Cloud service providers
Payment processors
Cybersecurity and infrastructure providers
Professional advisers
Contractors or service providers supporting our operations
Business partners where necessary to provide a requested service
Government authorities, regulators, law-enforcement agencies, or other authorised bodies where required or permitted by law

Where appropriate, we take reasonable steps to ensure that third-party service providers handling personal information on our behalf provide appropriate security and confidentiality protections.

10. International Data Transfers

Some technology, cloud, hosting, payment, communication, or other service providers used by PaxAlpha may process information in countries outside Nigeria.

Where personal information is transferred across borders, PaxAlpha will take reasonable steps to ensure that such transfers are handled in accordance with applicable data protection requirements and appropriate contractual or other safeguards.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Provide our services
Maintain business and financial records
Fulfil contractual obligations
Resolve disputes
Enforce agreements
Meet legal and regulatory requirements
Maintain appropriate security and audit records

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

12. Data Breaches and Security Incidents

PaxAlpha maintains procedures for identifying, assessing, managing, and responding to suspected or confirmed security incidents involving personal information.

Where applicable and legally required, we may notify affected clients, individuals, regulators, or other relevant parties of a personal data breach.

The nature, timing, and scope of any notification will depend on the circumstances and applicable legal requirements.

13. Your Privacy Rights

Subject to applicable laws and relevant limitations, you may have rights concerning your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Object to certain processing activities
Request restriction of certain processing activities
Withdraw consent where processing is based on consent
Request information about how your personal information is being processed
Lodge a complaint regarding the handling of your personal information

Requests relating to personal information should be directed to Pax Alpha using the contact details provided below.

Where PaxAlpha processes your information on behalf of one of our clients, you may need to direct your request to the relevant client, depending on the circumstances and applicable law.

14. Children’s Privacy

Our services are generally intended for businesses, professionals, organisations, trainees, and individuals who are legally able to use the relevant services.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

Where a particular training programme or service is intended for minors, additional privacy and consent requirements may apply.

15. Third-Party Websites and Services

Our website, applications, or software solutions may contain links to third-party websites, platforms, applications, or services.

PaxAlpha is not responsible for the privacy practices, security, or content of third-party services.

We encourage users to review the privacy policies and terms of service of third-party platforms before providing them with personal information.

16. Direct Marketing and Communications

Where permitted by law, we may use your contact information to communicate with you about our services, products, training programmes, events, updates, or other relevant business information.

You may opt out of non-essential marketing communications by following the unsubscribe instructions provided in the communication or by contacting us directly.

We may continue to send essential service-related, transactional, security, or administrative communications where necessary.

17. Confidentiality

PaxAlpha understands that information provided by clients in connection with software development, cybersecurity engagements, consulting, training, and other professional services may be confidential.

We will handle confidential information in accordance with applicable contractual obligations, professional responsibilities, and relevant laws.

Where appropriate, confidentiality obligations may also be addressed through separate agreements such as Non-Disclosure Agreements (NDAs), service agreements, or data processing agreements.

18. Changes to This Privacy Policy

PaxAlpha Limited may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable laws and regulations.

When we make material changes, we will update the effective date at the top of this page and, where appropriate, provide additional notice.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have questions, requests, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

PaxAlpha Limited

Email: iboffice@paxalphaltd.com

Website: https://paxalphaltd.com

Address: No. 4 Olabisi Curve, Oke Bola, Ibadan. Oyo State. Nigeria.

Privacy/Data Protection Contact: iboffice@paxalphaltd.com

We will make reasonable efforts to review and respond to privacy-related enquiries within an appropriate period and in accordance with applicable requirements.